Thank you for shopping at StudyUpIndia (accessible via https://studyupindia.com). We strive to ensure a smooth, transparent shopping experience for our customers. Please read our Return, Cancellation, and Refund terms carefully before placing your order.

1. Order Cancellation Policy
Cancellation Before Dispatch:
You can cancel your order anytime before it has been dispatched/shipped from our warehouse. In such cases, your cancellation request will be approved, and a refund will be processed within 3 to 5 business days (subject to any nominal processing or restocking fee if procurement has already taken place).

Cancellation After Dispatch (Strict No-Cancellation):
Once an order has been packed, handed over to our courier partner (e.g., DTDC), and an AWB/Tracking number has been generated, the order CANNOT be canceled, recalled, or refunded mid-transit.

2. Parcel Refusal & RTO (Return to Origin) Charges
If an order is shipped and the customer refuses to accept the parcel at the doorstep, or if the parcel is returned to us due to an incorrect/incomplete address, unreachable contact number, or non-availability:

In case of Refund:
Both forward and reverse courier/shipping charges incurred on the shipment will be deducted from the total order amount. The remaining balance (product cost minus delivery charges) will be refunded to the original payment source once the parcel reaches our warehouse.

In case of Re-Shipping:
If the customer still wants the book(s) delivered, they will need to pay the delivery/shipping charges again for re-dispatching the shipment. The order will be sent out only after the fresh shipping fee is confirmed.

3. Order Modifications & Address Changes
Before Dispatch:
You may request changes to your delivery address, phone number, or item quantity only before the order is dispatched. Please contact our support team immediately via WhatsApp or call at +91-9958723923 for urgent modifications.

After Dispatch:
No changes to the shipping address, contact details, or items can be made once the package is in transit with the courier service.

4. Return & Replacement Policy
We inspect and pack all books securely before shipping. Returns or replacements are accepted only under the following genuine conditions:

The product was damaged during shipping/transit.

The book has manufacturing defects (e.g., missing pages, blank pages, severe printing or binding errors).

The wrong item/edition was mistakenly delivered to you.

Return Conditions & Timeline:
Reporting Window: You must report any damage, defect, or discrepancy to us within 3 days of delivery. Requests raised after 3 days of delivery will not be entertained.

Original Condition: The item must be unused, in its original condition, and packed securely along with its original invoice.

Mandatory Unboxing Video/Photo: Clear photos or a short video showing the outer package label, damaged/defective pages, or incorrect item are required to initiate a return or replacement claim.

5. Refund Policy & Timelines
Approved Returns: Once we receive the returned package and verify the condition at our facility, your refund will be initiated within 3 to 5 business days.

Payment Mode: Refunds will be credited back directly to the original payment method (UPI, Netbanking, Debit/Credit Card) through our payment gateway.

Delays: If 5 business days have passed after return approval and you have not received your refund, please contact us with your Order ID.