FREQUENTLY ASKED QUESTIONS
Questions & Answers
Are all the books sold on Studyup 100% original and genuine?
Yes, absolutely! We source all our books directly from authorized publishers, ensuring that you receive 100% original, authentic, and up-to-date editions for your studies and exam preparations.
Do you offer bulk or institutional orders for schools and coaching centers?
Yes, we cater to bulk orders for schools, colleges, libraries, and coaching institutes. You can easily reach out to us via our Bulk Order page or contact our support team directly for special institutional discounts.
What are your shipping timelines and delivery charges?
We pride ourselves on fast shipping. Standard orders are typically processed and dispatched within 24–48 hours. Delivery timelines depend on your location across India, and you can check estimated delivery times by entering your PIN code at checkout.
What is your return and refund policy if I receive a damaged book?
If you receive a damaged, defective, or incorrect book, you can raise a return or exchange request within a specific window from the date of delivery. Please refer to our Refund & Return Policy for detailed step-by-step instructions.
How can I track the status of my order?
Once your order is shipped, you will receive a confirmation notification via email/SMS along with a tracking link. You can also log into your Login account on our website to check your live order status anytime.